A Self-Service Portal is a website that enables the consumer to find answers quickly. Most people are comfortable searching for information, and a self-service portal, having all the necessary information can help get instant solutions for a problem. If not, the further process of escalating follows.
Organizations that invest heavily in customer support and related activities should consider having a self-service portal. Such portals enable a drastic reduction in support tickets, costs, and burden on professionals.
The most popular features of self-service portals include accessing services, product settings, subscriptions, payments, self-support for employees/citizens, portal administration, and other advanced capabilities.
Integrating all the internal business systems like CRM, ERP, BI & Analytics, ticketing, and communication tools to the self-service portal will enable maximum utilization. Our core portal development offerings include:
- Service portal consulting
- Full-cycle service portal development
Why Self-Service Portal?
- Streamlined ITSM processes
- Allowed users to report their issues or incidents and track ticket status.
- Faster issue resolution, real-time visibility, better flexibility, and efficiency.
- Simplified navigation and improved content discoverability.
- Reduced support costs and improved customer satisfaction
